Refund and Returns Policy

Refund and Returns Policy

At Narayan Travels Rewa, we strive to provide our customers with a smooth and enjoyable travel experience. We understand that sometimes plans change, and we want to ensure that our refund and return policies are clear and fair. Please take a moment to review our policy:

1. Refund Policy

We offer refunds in the following circumstances:

• Ticket Cancellations by Customer:

  • If you wish to cancel your booking, please contact us at least 48 hours before departure to receive a full refund.
  • Cancellations made within 48 hours of the scheduled departure time may be subject to a cancellation fee, which will be deducted from the refund amount.
  • Cancellations made within 24 hours or after the departure time are non-refundable.

• Cancellations by Us (Bus Operator):

  • If your trip is canceled by [Bus Operator Name] due to reasons such as adverse weather, mechanical failure, or other unforeseen circumstances, you will be entitled to a full refund.
  • We will notify you in advance, if possible, and offer alternative travel arrangements or a full refund.

• Ticket Modifications:

  • If you need to change your travel date or time, please contact us at least 48 hours in advance. Modifications may incur an additional fee, depending on availability and the nature of the request.

• Refund Process:

  • Refunds will be processed to the original method of payment within 7-10 business days after the cancellation request is approved.

2. Returns Policy

Due to the nature of our services, tickets are non-returnable once purchased, except under the following conditions:

• Incorrect Ticket Purchase:
  If you accidentally purchase the wrong ticket (e.g., wrong date or route), please contact us immediately. If the ticket has not been used and is at least 48 hours before the departure time, we may allow a return or exchange, subject to availability and any applicable fees.

• Seat Availability:
  We do not offer seat changes or returns after the purchase. Please ensure that the correct number of seats and correct travel date are selected when booking.

3. How to Request a Refund or Return

• Contact us via phone or email:
  • Phone: 9753853301
  • Email: operation@narayanbus.in
  • Provide your booking reference number, full name, and reason for cancellation or modification.

4. Exclusions

• Refunds will not be granted in the following cases:
  • No-shows: If you fail to show up for your scheduled departure without prior notice, the ticket is non-refundable.
  • Delays: Refunds for delays or interruptions in service may be provided at our discretion, depending on the length and cause of the delay.

5. Changes to This Policy

Narayan Travels Rewa reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be communicated to customers, and the updated policy will apply to all bookings made after the change.